Digital Implementation Specialist

Type: Full-time

Schedule: (8-5 Central)

Job Expectations

Client Implementation & Onboarding

• Execute technical implementation tasks supporting new client onboarding across Go Local Interactive's digital product suite.
• Configure websites, analytics platforms, advertising accounts, call tracking, and other client technologies.
• Validate client requirements and implementation details prior to launch.
• Partner with internal stakeholders to resolve onboarding dependencies and technical blockers.
• Support client kickoff meetings, launch calls, and implementation discussions as needed.

Technical Configuration & Platform Support

• Configure, maintain, and update client technology platforms including websites, analytics, advertising platforms, call tracking, and future digital products.
• Manage user permissions, account access, and platform configurations.
• Troubleshoot technical issues and coordinate resolution with internal subject matter experts.
• Execute platform updates while maintaining accuracy and minimizing client impact.
• Maintain working knowledge of Go Local Interactive's evolving technology stack and product offerings.

Launch Readiness & Quality Assurance

• Perform comprehensive quality assurance prior to product launches.
• Validate configurations, tracking, integrations, and client deliverables against established standards.
• Execute launch checklists and verify production environments following deployment.
• Identify risks, inconsistencies, or defects before they impact clients.
• Support post-launch verification and issue resolution.

Client Support Operations

• Respond to internal and client support requests within established service-level expectations.
• Prioritize work based on client impact, urgency, and departmental priorities.
• Document work completed and maintain accurate records within internal systems.
• Escalate issues appropriately while maintaining ownership through resolution.
• Deliver a consistent, professional support experience across every client interaction.

Operational Excellence

• Identify opportunities to improve workflows, documentation, automation, and operational efficiency.
• Contribute to process improvements that increase scalability and improve the client experience.
• Maintain and improve internal documentation, knowledge bases, and standard operating procedures.
• Participate in testing, rollout, and adoption of new tools, technologies, and processes.
• Support departmental initiatives that improve quality, consistency, and operational performance.

Requirements

Job Qualifications

• Strong attention to detail with a commitment to delivering accurate, high-quality work.
• Demonstrated ability to learn and navigate multiple technology platforms.
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Analytical problem-solving mindset with a willingness to investigate and resolve technical issues.
• Collaborative team player comfortable working across multiple departments.
• Passion for continuous learning, process improvement, and technology.

Required Experience

• Proven experience in product operations or a similar role, ideally within a tech-focused environment.
• Excellent communication and interpersonal skills to effectively manage stakeholder relationships.

Originally posted on Himalayas