Remote Customer Support Agent - #34695

Our client is an innovative startup revolutionizing the property management industry with cutting-edge SaaS solutions. Their mission is to empower property managers globally by streamlining their operations and improving customer relationships through our technology. This is an amazing career opportunity for someone who wants to be a part of a fast-growing company.

Duties and Responsibilities:

● Customer Assistance: Provide timely and effective support to customers via email, chat, and phone, ensuring all inquiries are addressed in a professional and helpful manner.

● Issue Resolution: Troubleshoot and resolve technical issues, product inquiries, and any operational concerns to ensure customer satisfaction.

● Product Knowledge: Develop and maintain a deep understanding of the company’s platform, troubleshooting common user problems, and guiding users on best practices.

● Customer Engagement: Assist customers with onboarding, providing guidance on how to effectively use the company’s platform, and answering any initial setup questions.

● Feedback Gathering: Collect customer feedback on the platform and support experience, passing along insights to the Customer Success and Product teams.

● Documentation: Create and maintain up-todate support materials and FAQs to aid customers in solving common issues independently.

● Collaboration: Work closely with the Customer Success and Product teams to ensure customer issues are addressed and resolved in a timely manner

Must-have Skills / Qualifications:

● Must have at least 2+ years of experience in vacation rental property management or PMS customer support roles

● Ultra tech savviness and ability to learn new technology in no time

● Candidates should be comfortable with modern support tools, ticketing systems, and troubleshooting.

● Strong English communication is essential; experience supporting web/mobile platforms is a plus.

● Strong attention to detail and organizational skills.

● Self-motivated with the ability to work independently and manage time effectively.

● Empathy and patience in handling customer concerns.

● Experience with customer support platforms (e.g., Zendesk, Freshdesk) is a plus.

Employment Type: Freelance - Independent Contractor

Schedule: Monday to Friday – 9 PM to 5 AM or 12 NN to 8 PM PH time

Location: Remote

Industry: Property Management