Customer Service Representative - #34698

This is a wonderful opportunity to join a locally owned and operated business where the team culture is warm, supportive, and flexible quite different from the structure of larger corporate environments. You will also have the privilege of representing premium, Australian-tested products, giving you full confidence in the quality of what you support.

Company Profile

Our client is a small, locally owned and operated business based in QLD, Australia that is devoted and driven to provide Premium Quality 4wd Accessories which will have you leaving the rest for dead. They have been in business since September of 2021 but have been in the industry as a passionate "tourer" for over a decade! All this to say they gear will not disappoint.

Founded in 2021, our client is an Australian-owned and operated online retailer specializing in premium automotive accessories. With a commitment to quality and customer satisfaction, they've earned the trust of over 6,000 customers and counting.

Why this company?

In this day and age, the market has constantly been flooded with poor excuses for 4wd accessories. Their values align with quality and performance, not cheap and nasty! Meaning all our products have been tried, tested and developed in Australia with an emphasis on separating our products from the rest.

Duties and Responsibilities:

• Answer Customer service emails, messages and all inbound inquiries for the business (via website portals).
• Reach out to customers who have initiated checkouts but have not yet purchased and help where possible.
• Manage customer email correspondence, ensuring all inquiries are addressed accurately and in a timely manner.
• Handle warranty-related concerns, ensuring proper coordination and resolution in line with company policies.
• Oversee order fulfillment processes, including order confirmation, tracking, and delivery updates.
• Provide support for general customer service inquiries, maintaining a high level of customer satisfaction.
• Monitor and respond to online chats, ensuring quick and effective communication with customers.
• Conduct follow-ups with customers who have shown purchase intent to ensure their questions or concerns are resolved.
• Address and resolve customer concerns, complaints, and questions with professionalism and empathy.

Qualifications:

• Minimum of 2–3 years of experience in Customer Service, handling diverse client inquiries and providing quality support.
• Bachelor’s degree holder or undergraduate with relevant experience are welcome to apply.
• Excellent verbal and written communication skills with the ability to engage effectively with customers.
• Automotive industry experience is an advantage.
• Proven ability to work well under pressure in a fast-paced environment.
• Proficient in using Gmail and other email communication tools.
• Familiarity with Zendesk or other customer support platforms is preferred but not required.
• Strong passion for working with Australian clients and businesses.
• Demonstrates strong work ethic, punctuality, and a high level of professionalism.
• Excellent attention to detail and commitment to providing the best customer experience.
• Willing to go the extra mile to ensure customer satisfaction.
• Quick learner with adaptability to new systems and processes.
• Must have own computer/laptop, stable internet connection, and necessary work equipment

Job Type: Remote

Employment Type: Full-time

Schedule: Monday to Friday: 8am to 5pm Brisbane Time

Location: Remote set-up

Industry: Automotive/Retail