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Payouts Administrator

EQ Bank
Hybrid
Posted 2 days ago
Mortgage Services
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Job Description

The Work
The incumbent is responsible for all activities related to facilitating payout requests, including the accurate calculation of prepayment charges, preparation of payout statements, and follow-up to obtain full and/or shortfall payout funds.    

Responsibilities

The Core Responsibilities!

  • Prepare payout statements accurately within the specified turnaround timeframe.
  • Update prepayment charge reference rates into applicable platforms as required.
  • Handle inbound phone calls and emails from solicitors/notaries/financial institutions regarding payout and discharge/assignment inquiries.
  • Conduct timely follow-up to obtain all past due payout funds.  When necessary, reactivate mortgages and initiate collection for outstanding balances.
  • Diligently complete collection activity to obtain payout shortfalls.
  • Work with Renewals and Internal Refinance teams to retain mortgages.
  • Understand and follow policies, guidelines, and procedures. 

    • Requirements

    Let's Talk About You!

  • Complete a diploma program in a related discipline or minimum of 2 years in a related field.
  • Knowledge of mortgages.
  • Strong math and analytical skills.
  • Strong attention to detail.
  • Ability to meet tight deadlines.
  • Ability to balance multiple high-risk priorities simultaneously.
  • Strong organization skills.
  • Superior interpersonal and communication skills – written and oral.
  • Excellent customer service skills.
  • Team oriented.
  • Intermediate excel skills.
  • Experience with MS Office Suite (Outlook, Word, Excel) 

    • Ready to Apply?

    Take the next step in your career journey

    Apply Now

    About the job

    Posted on
    Nov 6, 2026
    Job type
    Full-time
    Location
    TorontoHybrid

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