Bilingual Fraud Analyst - Cards

Provides input and develops recommendations for process and customer service improvements. 

Monitors inbound fraud queue and service our clients. 

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions. 

Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements. 

Documents actions and information found throughout the investigation to develop and maintain account/case files. 

Analyzes data and information to provide insights and recommendations. 

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. 

Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary. 

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. 

Broader work or accountabilities may be assigned as needed. 

Ability to work independently, with minimum supervision and perform under pressure and within tight time constraints 

Strong analytical skills with attention to detail 

Effectively manage assigned inquiries and communication with the Business Units 

Ability to have difficult conversations with customers 

Exceptional multitasking skills with the ability to prioritize 

Proven ability to build customer loyalty through active listening, relationship building and professionalism