Fraud Analyst - Cards

Hybrid

Posted 11 days ago

Digital Banking

AI summary

The Fraud Analyst - Cards will analyze financial crime risks, manage client calls, and assess potential threats while ensuring compliance with fraud standards. The role requires investigative analysis and expertise in fraud detection within the financial industry.

Eligible from: Unclear

Job Description

The Fraud Analyst – Cards, will conduct investigative analysis to identify, assess, decision and report on activity that indicates an exposure to financial crimes. The incumbent will manage inbound calls and assist clients to ensure potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. They will provide subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with EQ Bank’s fraud program and standards to ensure compliance as well as support trending, analysis and insights generation.

Responsibilities

Main Activities:

Provides input and develops recommendations for process and customer service improvements.

Monitors inbound fraud queue and service our clients.

Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.

Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.

Documents actions and information found throughout the investigation to develop and maintain account/case files.

Analyzes data and information to provide insights and recommendations.

Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Broader work or accountabilities may be assigned as needed.

Requirements

Let's Talk About You !

Post secondary education

2+ years’ experience in Fraud and/or Risk Management in the Financial Industry

2+ years’ customer service experience within the Financial Industry

Advanced Microsoft Office (Word, Excel, etc.) skills.

Knowledge of fraud monitoring tools and techniques.

Knowledge of internet, emerging online payment methods and vulnerabilities

Process and detail oriented

Excellent time management skills

Excellent communication and interpersonal skills.

Flexibility required with business hours/days

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About the job

Posted on: Oct 28, 2026
Job type: Full-time
Location: TorontoHybrid

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Fraud Analyst - Cards

AI summary

Job Description

Responsibilities

Main Activities:

Requirements

Let's Talk About You !

Ready to Apply?

About the job

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