Operations Trainer

Hybrid

Posted 7 months ago

HomeMade Care Management

Job Description

As HomeMade grows and scales at a rapid rate, we are looking for a Technical Trainer to join our team.

As a Technical Trainer, you will play a crucial role in ensuring the continuous improvement of our HomeMade teams. You will be responsible for delivering, coordinating, evaluating and maintaining comprehensive training programs to equip our team members with the skills and knowledge necessary to deliver exceptional customer experiences and achieve role-based KPIs.

Responsibilities

Key Responsibilities

Training Program Development - Design and develop training materials, modules, and curriculums for new hire training, ongoing skill development, and product/service updates.

Training Delivery - Facilitate engaging and interactive training sessions for HomeMade team members in person and virtually to ensure comprehension and retention of key concepts and achievement of learning objectives.

Performance Evaluation - Regular assessments and evaluations should be conducted to measure training programs' effectiveness and identify areas for improvement.

Product and Process Knowledge - Stay updated on HomeMade processes, services, policies, and procedures to ensure accurate and relevant training materials.

Continuous Improvement - Proactively identify opportunities to enhance training programs, methodologies, and delivery techniques based on industry best practices and stakeholder feedback.

Documentation and Reporting - Maintain accurate records of training activities, attendance, and performance metrics. Generate reports to track the progress and effectiveness of training initiatives.

Compliance - Uphold the requirements of your role in accordance with the Aged Care Act and Aged Care Quality Standards.

Your Skills and Expertise

Proven experience in training coordination, delivery, evaluation and record-keeping.

Strong communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.

Excellent interpersonal skills and the ability to build rapport and trust with trainees and colleagues.

Detail-oriented with strong organisational and time management skills.

Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.

Self motivated and enjoy working in a team towards team goals, as well as individual deadlines and KPIs.

Additionally

HomeMade is a technology enabled business, therefore we need tech savvy people who love to learn new things.

You need to be confident using Google suite, Salesforce, and cloud-based contact centre software, or can demonstrate an ability to pick similar systems up quickly.

Experience in a customer service environment and knowledge of the aged care sector will be well-regarded.

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About the job

Posted on: Feb 6, 2026
Job type: Full-time
Location: SydneyHybrid

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About the job

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