AI summary
The Customer Benefits & Loyalty Manager will create and manage programs that enhance customer value and engagement, transforming loyal customers into brand advocates. This role involves strategy, program delivery, and collaboration with various teams to boost customer loyalty and commercial results.
Job Description
Mable is looking for a Customer Benefits & Loyalty Manager. This is a permanent role, reporting to the Senior Manager, Loyalty & Retention. The role sits within the Engagement & Retention team, which is part of the wider Growth Team at Mable.
You’ll be responsible for creating and growing programs that deliver meaningful value to customers while turning our most engaged customers into advocates for the brand.
You will own the strategy, delivery and optimisation of customer benefits and advocacy programs; and you’ll take the training requirements set by Legal, Risk and Compliance and work them into program design, and customer comms.
The role will work closely with CRM, Product, Marketing, Operations and external partners to create programs that strengthen customer loyalty, engagement, trust and commercial outcomes.
Key Responsibilities
Responsibilities
Customer Benefits
Customer Advocacy
Customer Training & Communication
Skills, Knowledge & Experience
About the job
- Posted on
- Aug 25, 2026
- Job type
- Full-time
- Location
- Sydney, Brisbane, MelbourneHybrid
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