Delivery
Lead initiatives to analyse, design and improve HomeMade’s operational processes and technology, identifying productivity and cost-saving opportunities.
Partner with stakeholders to gather and document business and process requirements, assess risks and impacts, and map current and future-state processes.
Develop and manage project delivery plans, including outcomes, milestones, timelines, stakeholder alignment, JIRA boards and senior leadership reporting.
Manage project sign-off by coordinating requirements reviews, resolving stakeholder concerns, and securing required documentation and approvals.
Partner with Product, Tech and external suppliers on testing and rollout, including acceptance criteria and test plan reviews.
Coordinate training, coaching and communications for internal teams and customers ahead of process and technology changes, including training materials and SOPs.
Support ad hoc operational and process initiatives, including documentation updates, urgent customer communications, supplier research, vendor quotes and user acceptance testing.
Stakeholder Management
Act as the key liaison between Operations, Product, Tech, leadership and external suppliers, ensuring alignment on project goals, deliverables and change impacts.
Lead end-to-end business and process improvement projects from planning through to implementation, ensuring delivery within scope, timelines and budget.
Facilitate working groups, provide regular project updates, coordinate business-wide communications and manage rollout activities with operational teams.
Serve as the primary point of contact and escalation for business queries, ensuring timely clarification and resolution throughout the project lifecycle.
Compliance
Ensure solutions are developed in line with Aged Care regulatory requirements and HomeMade policies.
Coordinate with the Continuous Improvement Analyst to ensure that the initiatives and timelines captured on the Continuous Improvement are kept up to date and accurate.
Your Experience and Expertise
Detailed understanding of Aged Care and the HomeMade business
Recent experience working in a technical project role
Experience working collaboratively with various internal and external stakeholders to achieve business and service level outcomes.
Excellent written and verbal communication skills
Strong problem-solving and decision-making skills
Excellent time-management and organisational skills
Confidence using tech systems such as Google Suite, Salesforce
Resolution-focused
