Business and Process Analyst

An exciting opportunity exists to join our team as a Business and Process Analyst, helping older Australians live the life they want.

You will be leading the requirements gathering and supporting with the delivery planning and implementation of key short-term initiatives prioritised from the organisation’s Continuous Improvement Plan.

Key Responsibilities

Delivery

Lead initiatives to analyse, design and improve HomeMade’s operational processes and technology, identifying productivity and cost-saving opportunities.

Partner with stakeholders to gather and document business and process requirements, assess risks and impacts, and map current and future-state processes.

Develop and manage project delivery plans, including outcomes, milestones, timelines, stakeholder alignment, JIRA boards and senior leadership reporting.

Manage project sign-off by coordinating requirements reviews, resolving stakeholder concerns, and securing required documentation and approvals.

Partner with Product, Tech and external suppliers on testing and rollout, including acceptance criteria and test plan reviews.

Coordinate training, coaching and communications for internal teams and customers ahead of process and technology changes, including training materials and SOPs.

Support ad hoc operational and process initiatives, including documentation updates, urgent customer communications, supplier research, vendor quotes and user acceptance testing.

Stakeholder Management

Compliance