Head of People Operations & Technology

This leadership role will lead the evolution of People Operations, People Technology and workforce reporting capabilities across a complex and fast-moving environment. Sitting within the People & Culture leadership team, you'll be responsible for creating a modern, scalable and service-oriented operating model that delivers exceptional employee experiences while supporting organisational growth and transformation.
The role combines strategic leadership with operational delivery, overseeing people services, technology optimisation, workforce insights and continuous improvement initiatives, in close partnership with Legal and the General Manager - People on governance and compliance matters.
This is a rare opportunity to join an organisation at a pivotal point in its evolution and play a key role in shaping the future of its People function. You'll have the opportunity to modernise people services and leave a lasting impact on employee experience, technology capability and operational effectiveness.

You are a commercially minded People leader with extensive experience leading People Operations, HR Services, Employee Services or HR Technology functions. 

Significant leadership experience across People Operations, HR Services or HR Shared Services

Hands-on experience with HRIS platforms (e.g. BambooHR, Employment Hero, Workday, SuccessFactors), ideally including a platform migration or integration project

Strong Excel and analytical capability, with the ability to translate workforce data into insight for Executive/Board-level reporting

Expertise in service delivery, process improvement and operational excellence

Working knowledge of Australian employment legislation

An analytical mindset with the ability to leverage workforce data and insights to influence decision-making

Outstanding stakeholder management skills with the ability to engage and influence senior leaders

A collaborative leadership style with a focus on capability building and team development

Developing and executing the People Operations and Technology roadmap and priorities

Leading and maturing people services and shared services capabilities

Driving process simplification, automation and digital transformation initiatives

Enhancing people systems, reporting and workforce data capabilities

Partnering with senior leaders to improve organisational effectiveness and employee experience

Building a high-performing team and fostering a culture of continuous improvement

Hands-on HRIS experience (e.g., BambooHR, Employment Hero, Workday, SuccessFactors), ideally including a platform migration or integration project

Strong Excel and analytical capability, with demonstrated ability to translate workforce data into insight for Executive/Board-level reporting

Direct people-leadership experience; has managed a team, not just an individual contributor in a People function

Programme/change management experience delivering multi-stakeholder, cross-functional systems projects

Working knowledge of Australian employment legislation

Working familiarity with AI tools in an HR context (recruitment screening, coaching/chat support, employee self-service); evaluating and implementing rather than building

Degree or diploma in HR, business management, or finance (or equivalent demonstrated experience)