Operations Associate / Manager (Vacation Rentals)

We are looking for a reliable and resourceful Operations & Property Management Associate/Manager to oversee the daily operations of a portfolio of short-term rental properties. This role blends hands-on property management, guest services, administrative coordination, and light marketing/design. You will work closely with ownership and vendors to ensure our properties deliver an exceptional guest experience while running efficiently behind the scenes.

Key Responsibilities:

Property Management & Guest Relations

Oversee day-to-day management of short-term rental properties

Schedule and manage cleaners, maintenance staff, and contractors

Conduct quality checks (virtually or on-site) to ensure property readiness

Respond to guest inquiries, concerns, and reviews across Airbnb, VRBO, and other platforms

Ensure compliance with local short-term rental regulations

Operational Systems & Financial Oversight

Use OwnerRez to manage bookings, calendars, messaging automations, and guest records

Maintain and reconcile financial records using QuickBooks

Track expenses, generate financial reports, and assist with end-of-year documentation (P&L, 1099s)

Support the onboarding of new properties (listing setup, documentation, vendor coordination)

Marketing & Design Support

Assist in optimizing listing content, descriptions, and photography

Design simple marketing assets and branded guest materials using tools like Canva

Help implement upselling strategies, guest experience enhancements, or promotions

Administrative & Process Management

Maintain SOPs for operations, cleaning, maintenance, and guest communication

Track key performance metrics (occupancy, RevPAR, guest reviews, etc.)

Coordinate calendar availability and blackout dates across platforms

Experience using QuickBooks, Ownerrez, Airbnb/VRBO (familiarity with vacation rental platforms), design (for marketing)