Job Description
Ninja Xpress is a leading last-mile delivery service company in Indonesia. Since 2015, Ninja Xpress has been delivering success for local SMEs by organising various programs that are ready to support the quick and strategic development of SMEs.
Ninja Xpress provides flexible service options and an easy-to-use system that enables real-time package tracking. These options are supported by professional and dedicated customer service. As a form of Ninja Xpress’s commitment to care for our loyal SMEs, we also have various Ninja Rewards programs such as Point Rewards, Creative Hub, Prima Benefit, Aksilerasi, and Capital Loans, to help our local SMEs with their businesses.
Requirements
- Bachelor’s degree with 1 year experience (internships welcome). Exposure to e-commerce/logistics is a plus.
- Strong data and tools management in Microsoft Office and Google Suites.
- Great communication & customer focus, able to turn data into simple narratives, calm under pressure, and responsive to parcel-level incidents.
- Strong problem-solving, KPI/milestone tracking, cross-functional coordination, and organized documentation/SOP management.
Responsibilities
- Analyze client performance & Ninja SLA data, building review decks/presentations.
- Serve as the partner’s go-to for parcel-level/minor issue resolution, tracking escalations and ensure timely closure.
- Coordinate cross-functional execution (Sales, Ops, CS, Finance) to implement process improvements and monitor KPIs/milestones.
Responsibilities
Responsibilities
- Analyze client performance & Ninja SLA data, building review decks/presentations.
- Serve as the partner’s go-to for parcel-level/minor issue resolution, tracking escalations and ensure timely closure.
- Coordinate cross-functional execution (Sales, Ops, CS, Finance) to implement process improvements and monitor KPIs/milestones.
Requirements
Requirements
- Bachelor’s degree with 1 year experience (internships welcome). Exposure to e-commerce/logistics is a plus.
- Strong data and tools management in Microsoft Office and Google Suites.
- Great communication & customer focus, able to turn data into simple narratives, calm under pressure, and responsive to parcel-level incidents.
- Strong problem-solving, KPI/milestone tracking, cross-functional coordination, and organized documentation/SOP management.
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