Italian Speaking Client Representative - Work From Home In Athens

Mercier Consultancy is seeking an enthusiastic Italian Speaking Client Representative to join our remote team based in Athens. This role is perfect for individuals who are passionate about delivering excellent client service and want the flexibility of working from home. As a Client Representative, you will connect with our Italian-speaking clients, helping them navigate our services and ensuring a smooth and satisfying experience.

In this position, you will be responsible for addressing client inquiries, providing support, and fostering positive relationships. Your ability to communicate effectively in Italian will be crucial in delivering personalized service tailored to meet our clients’ needs. Join us in our mission to provide top-notch consulting services and be part of a dedicated team that values collaboration and client success.

Responsibilities

• Communicate with Italian-speaking clients to understand their needs and provide timely assistance
• Support clients with inquiries regarding our products and services, ensuring clarity and satisfaction
• Document and track client interactions accurately in our CRM system
• Collaborate with internal teams to resolve client issues promptly
• Gather feedback from clients to help improve our services and overall client experience
• Participate in ongoing training and professional development to enhance your skills
• Build lasting relationships with clients to foster loyalty and retention

• Fluency in Italian and English, both written and verbal
• Excellent customer service and communication skills
• Ability to work independently and manage time effectively while working from home
• Strong problem-solving skills and attention to detail
• A positive, friendly demeanor with a passion for helping clients
• Experience in customer support or a related field is a plus
• Familiarity with CRM software and remote working tools is advantageous