IT Support Specialist (Remote - Full-Time, Night Shift)

RemoteVA PH is hiring a highly skilled IT Support Specialist to provide remote support and technical troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools. This role requires a solid understanding of cloud platforms, scripting, and IT ticketing systems. The ideal candidate is proactive, analytical, and thrives in a fast-paced virtual environment.

Key Responsibilities

-Provide technical support for Microsoft 365 and Google Workspace tenants

-Troubleshoot issues in QuickBooks Desktop and Online environments

-Use NinjaRMM and ticketing tools (e.g., Gam Ninja) to monitor and resolve incidents

-Create and maintain IT scripts for automation and task optimization

-Respond to, track, and resolve IT support tickets within defined SLAs

-Communicate effectively via Microsoft Teams and maintain high service standards

-Document troubleshooting steps, resolutions, and common issues for the knowledge base

Qualifications

-Minimum 2 years of IT support experience

-Proficient in troubleshooting Microsoft and Google Workspace issues

-Hands-on experience with RMM and ticketing systems

-Basic to intermediate scripting knowledge (PowerShell, Bash, or others)

-Familiarity with accounting software, especially QuickBooks

-Strong communication and remote collaboration skills

-Ability to work night shifts and manage tasks independently

Tools & Platforms You'll Be Working With

-QuickBooks (Desktop/Online)

-Microsoft 365 Admin Portal & Teams

-Google Workspace Admin Console

-NinjaRMM & Gam Ninja Ticketing Tool

-Office Applications (Word, Excel, Outlook, etc.)