IT Manager (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Manager in the United States.

We are seeking an experienced IT Manager to provide high-level technical support and ensure seamless operations for a sophisticated executive and corporate environment. In this role, you will deliver personalized, white-glove technology support across a variety of devices and platforms, including Windows, iOS, Microsoft Exchange, and Active Directory. You will troubleshoot, maintain, and optimize IT systems, ensuring security, compliance, and efficiency. This position requires a proactive problem-solver with excellent interpersonal skills, capable of managing multiple priorities while maintaining discretion and professionalism. The ideal candidate thrives in a high-pressure, high-profile environment and contributes to operational excellence through technical expertise and strong collaboration.

Accountabilities:

·         Provide on-site and remote support for desktops, laptops, mobile devices, and network systems, resolving technical issues promptly.

·         Install, maintain, and troubleshoot hardware and software, including VPNs, email systems, and security platforms.

·         Manage procurement, setup, and inventory of IT hardware, software, and accessories.

·         Ensure cybersecurity, compliance, and risk management across all devices and platforms.

·         Support executive events and meetings by setting up and testing audio/video conferencing and other IT systems.

·         Collaborate with internal IT teams and operational staff to address complex technical issues and ensure quality assurance.

·         Create, maintain, and deliver technical documentation, user guides, and individual training sessions.

·         Bachelor’s degree in IT, Computer Science, or equivalent experience supporting executive-level technology needs.

·         5+ years in internal desktop systems support, including software, hardware, and incident management.

·         3+ years of desk-side support experience, specifically for executives.

·         Proficiency in Microsoft and Apple technologies, including iOS, Android, Microsoft Outlook/Exchange, Active Directory, and MDM solutions.

·         Experience with Skype, Teams, McAfee, SCCM, and advanced troubleshooting techniques.

·         Strong organizational, communication, multitasking, and problem-solving skills.

·         Ability to work independently, maintain confidentiality, and operate with diplomacy, tact, and discretion in a high-pressure environment.