Inside Sales Representative

Job Summary: 

The Inside Sales Representative, or known internally as an Intake Coordinator (ICs) is one of the most critical roles impacting REE’s success. Acting as the first impression of REE they are responsible for contacting incoming leads to explain our services for purchase and to establish a strong client relationship of trust and professionalism. The IC grows REE’s business through incoming calls and proactive outreach, evaluating prospective clients’ disability(ies) and symptom progression and closing sales of our services. This role requires a proactive individual who can work closely with multiple clients a day empathically, efficiently, and in a compliant way.   

Please note that this role is targeting a October 1st start date.

What is expected in this role: 

• Monitoring Queues for incoming calls and reviewing our CRM regularly for outreach of potential clients within the established sales team metrics.  
• Professionally and empathically establish rapport with prospective clients by presenting REE’s value proposition and ensuring all questions are answered clearly and within regulatory requirements.  
• Communicating with compassion while still promoting the sense of urgency and motivation of completion of the overall process when working through roadblocks or objections.  
• Updating all information from the client into our CRM accurately and completely within the established sales team metrics.  
• Adhering to all regulations and processes as established by REE’s Compliance team ensuring successful and compliance sales, along with safeguarding personally identifiable information / personal health information in accordance with all applicable laws.       
• Collaborating appropriately across the team and across the department ensuring sales invoices are properly created and submitted for processing.  

How success is measured in this role: 

• Hitting Monthly Sales Targets and Goals
• CRM activity and accurateness
• Calls per day

What you need in this role to be successful: 

• 2+ years of experience as an Inside Sales Representative or sales representative. 

• Previous experience in the medical industry is a Plus! 
• Previous experience operating in a quota driven environment, reporting on daily activities is a Plus! 
• Previous experience working with the Veteran community or within the VA regulations is a Plus! 
• At least 1 year of experience working within a CRM. (ZoHo, Salesforce, Hubspot, etc.) 
• Proficiency in Microsoft Office Suite and navigating multiple platforms including Salesforce, ZoHo, Slack, Teams, etc.  
• Comfortability being on the phone whether sitting or standing for extended periods of time.  
• Highly organized, have multi-tasking skills, and efficient in ambiguous situations. 
• Proactive thinking, consistently foreseeing and preparing for forthcoming challenges or opportunities. 
• Strong written and verbal communication skills, with a track record of communicating in a remote-first environment. 
• Expert level attention to detail. 
• Experience in start-up or early-stage environments with little or no defined infrastructure or processes. 
• Track record of working in a fast-paced, fluid environment. 
• Ability and empathy to relate to all levels both with clients and internal team members.  
• Analytical and problem-solving orientation. 
• High school diploma or equivalent required. A.S., B.A., B.S. degrees are a Plus!