HVAC Installation and Product Support Specialist (Remote, US)

Alpine is a team of forward-thinking innovators working to provide intelligent heating and cooling solutions to homeowners. We are the first and largest e-commerce retailer of heating and air conditioning equipment. Our mission is to reduce global warming through the use of high-efficiency and all-electric HVAC equipment, while providing a unique shopping experience for customers that makes the process fun and easy. By creating a great experience for our customers, we have a strong following of repeat customers and the highest ratings in the industry at 4.85 (out of 5) in satisfaction.

In this position, you will learn the ropes of online heating and air conditioning ecommerce and help resolve issues for homeowners and contractors around the country. During the work day, you will assist customers with HVAC installation support questions, review customer orders for accuracy, and handle customer calls regarding parts and accessories. To do the job well takes a combination of skills, particularly listening and understanding what customers need and then creating solutions for them, all while entering information into our system with accuracy so that everyone is informed of the status of the customer's project.

This is a fully remote position. It is not a flex-time position - it is consistent dedicated work during scheduled hours.

A great candidate for this position:

• Has prior HVAC experience - installation, parts
• Enjoys helping people
• Possesses excellent verbal communication skills
• Is a good listener
• Has a successful track record of problem solving
• Can easily navigate computers and CRM systems; knowledge of Excel
• Good math skills and a technical mind
• Can type quickly and accurately - at least 40 WPM
• Has emotional resilience and the ability to handle upset customers in a calm, professional manner
• Is detail oriented with strong follow-through
• Must have high-speed internet, a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)