Healthcare VA (RVA)

Job Title: Scheduling & Care Coordination Specialist
Location: Fully Remote
Employment Type: Full-Time

Position Overview:
We are seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment, especially in a healthcare setting.

Key Responsibilities:

• Scheduling Management
• Develop and maintain accurate schedules for clinicians and clients
• Ensure appropriate client-to-clinician ratios
• Serve as the primary point of contact for scheduling inquiries from clients and staff

• Assessments Coordination
• Schedule assessments and reassessments in a timely and organized manner

• Care Coordination
• Coordinate care across multiple disciplines
• Arrange substitute clinicians when needed to ensure uninterrupted services

• Client & Staff Communication
• Answer incoming calls and respond to inquiries with professionalism and urgency
• Maintain consistent and clear communication via phone and email with families and staff

• Record & Document Management
• Maintain and audit client records for accuracy and compliance
• Ensure timely documentation and updates in relevant systems

• Reception Oversight
• Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries

• Front-End Billing & Authorization Management
• Verify insurance benefits and monitor ongoing eligibility
• Track changes in coverage and authorization status
• Manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking

• Proven experience in scheduling, administrative support, or healthcare coordination
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
• Prior experience in a healthcare or therapy-based setting is a plus