Experience Designer, Future Experience

Investigate customer, operational and business behaviours through contextual research, field observation, interviews and stakeholder engagement to identify unmet needs and emerging opportunities.​

Map end-to-end experiences across people, processes, physical environments and technology to reveal dependencies and opportunities for improvement or transformation.​

Synthesise research, behavioural insights, business signals and emerging trends into clearly framed experience opportunities, hypotheses and assumptions.​

Design experiments and validation activities with clear learning objectives and evaluation criteria.​

Translate insights and hypotheses into future-state journeys, service concepts, interaction models, and interactive prototypes at the appropriate level of fidelity, collaborating with technical and design specialists.​

Facilitate collaborative discovery, ideation and evaluation activities with internal teams, clients and partners to build shared understanding and challenge existing assumptions.​

Capture and communicate research findings, experiment results and future opportunities through clear demonstration narratives, scripts and supporting materials for executive and client stakeholders.​

Develop and leverage reusable patterns, templates and assets to improve the speed and consistency of exploration, prototyping and iteration.​

Demonstrated experience in experience, interaction, service or product design.​

Strong portfolio covering concept development, journey design, interface design and prototyping.​

Proficiency in Figma and contemporary design and prototyping tools.​

Experience conducting or supporting concept validation and usability testing.​

Understanding of accessibility, inclusive design and design-system principles.​

Experience collaborating with engineering and product teams in ambiguous, early-stage environments.​

Experience with AI-enabled, adaptive or emerging-technology experiences is desirable.​