E-Commerce Customer Support Specialist (Remote)

About the Role:

We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.

Key Responsibilities:

• Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
• Process returns and refunds efficiently using Refund Sniper.
• Manage and resolve customer order issues with professionalism and urgency.
• Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
• Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
• Maintain detailed records of customer interactions and resolutions.

Requirements:

• Previous experience in e-commerce customer support, preferably in a remote setting.
• Excellent written and verbal communication skills with a clear, neutral or polished English accent.
• Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
• Ability to problem-solve and handle customer concerns with patience and professionalism.
• Strong attention to detail and ability to work independently in a remote environment.