Data Support Analyst I (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Data Support Analyst I in the United States.

This role is designed for a detail-oriented and technically skilled professional who thrives in a fast-paced environment. The Data Support Analyst I will act as a key point of contact for internal teams and clients, troubleshooting and resolving data aggregation and system issues. You will work closely with end users to ensure data accuracy and smooth operational workflows while collaborating with internal support teams to escalate and resolve complex problems. This position emphasizes strong analytical skills, technical acumen, and excellent communication, providing the opportunity to directly impact client satisfaction and operational efficiency. Success in this role requires adaptability, organization, and the ability to manage multiple priorities in a dynamic environment.

Accountabilities

·         Provide Tier 2 support via chat, email, and phone, assisting clients with technical and procedural issues.

·         Troubleshoot and resolve issues related to data aggregation systems, including screen scraping, APIs, and file-based methods.

·         Collaborate with internal teams on escalated customer and operational support cases.

·         Maintain up-to-date knowledge of system releases, new features, and known bugs.

·         Perform outbound calls to expedite issue resolution and support account aggregation processes.

·         Adhere to team and individual key performance indicators (KPIs).

·         Document technical issues, troubleshooting steps, and resolutions for internal knowledge sharing.

·         Support continuous improvement initiatives to enhance system efficiency and client satisfaction.

·         Bachelor’s degree or equivalent work experience; college degree preferred.

·         2 years of customer service experience preferred, with the ability to work independently and as part of a team.

·         Ability to work overtime, including evenings and weekends, as needed.

·         Exceptional written and verbal communication skills.

·         Strong analytical, diagnostic, and critical thinking skills.

·         Understanding of financial account aggregation, including screen scraping, APIs, and file-based methods.

·         Ability to interpret HTTP responses (JSON, XML, HTML, etc.) and troubleshoot technical issues.

·         Dependable, self-motivated, detail-oriented, and highly organized.

·         Proficiency in Microsoft Office suite and strong time management skills.

·         Adaptable to a fast-paced, multi-tasking environment while maintaining quality and accuracy.