Customer Support & Fulfillment Assistant

About the Role

We’re looking for a reliable and detail-oriented Customer Support & Fulfillment Assistant to join our team full-time. This role involves processing refunds, creating shipping labels, and handling inbound customer calls. You’ll play a key part in ensuring smooth order fulfillment and excellent customer service.

Key Responsibilities

• Process refunds for online orders accurately and promptly
• Generate and manage shipping labels for outgoing packages
• Answer customer phone calls with professionalism and clarity
• Maintain accurate records and follow internal procedures
• Collaborate with team members to ensure timely order resolution

Requirements

• Excellent English communication skills (spoken and written)
• Clear speaking voice with minimal accent
• Strong attention to detail and organizational skills
• Stable, high-speed internet connection
• Ability to follow instructions and work independently

Preferred Qualifications

• Previous experience in eCommerce, customer service, or logistics
• Familiarity with online order platforms and shipping tools