Customer Support Agent

Job Title: Customer Support Agent (with Shopify & Gorgias Experience)

Location: Remote (Philippines preferred)

Position Type: Full-Time

About the Role

We are looking for 2 dedicated Customer Support Agents to join our team. The ideal candidates will have excellent communication skills, a strong customer-first mindset, and hands-on experience with Gorgias and Shopify. In addition to handling customer inquiries, you will also be responsible for editing and adding products to our online store.

Key Responsibilities

• Provide timely, professional, and empathetic support to customers via Gorgias (email, chat, or social channels).
• Handle customer inquiries, order updates, returns, and refunds efficiently.
• Troubleshoot product and order-related issues and escalate when necessary.
• Maintain accurate and up-to-date product listings in Shopify, including descriptions, images, and pricing.
• Ensure all product updates are accurate and aligned with company branding.
• Monitor and report recurring issues or customer feedback to improve processes.
• Collaborate with the team to optimize the overall customer experience.

Preferred Skills (a plus, but not required):

• Experience with e-commerce operations beyond customer support.
• Familiarity with online retail workflows such as fulfillment, returns, and promotions

Qualifications

• Proven experience in Customer Support (e-commerce preferred).
• Strong working knowledge of Gorgias (required).
• Hands-on experience managing products in Shopify (required).
• Excellent written and spoken English communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work independently in a remote environment.
• Positive, solution-oriented mindset with a focus on customer satisfaction.