Customer Success Manager - German/english

We are currently looking for our future Customer Success Manager to strengthen our team and support our growth into the German speaking regions ! 

About us ! 

At Izix, we’re entering a new growth phase. 
Following our recent acquisition of Toogethr, we’re expanding our presence across Europe — with a stronger focus on German-speaking regions, where we see exciting opportunities to strengthen and develop our market position. 

We build innovative software that simplifies parking management for real estate owners, asset managers, facility managers, and tenants. Our intuitive platform helps digitize and optimize parking allocation, access control, and mobility strategies for office buildings, mixed-use properties, and corporate campuses. 

Joining Izix now means being part of a transformative journey — helping us build our footprint in a new market, take ownership of local initiatives, and shape scalable operations in a rapidly evolving industry. 
If you’re looking for a role where strategy meets execution, and where your impact will directly fuel our next stage of growth — this is the moment to join. 

What will you be doing ?  

By joining Izix, your main mission is to ensure the smooth adoption and continued usage of our software solutions by our clients. Overall your role will be to contribute to building and implementing a Customer Success Strategy with a focus on the German speaking regions: 

• Accompany customers along their journey with our software solution (onboarding, parking policy, training) and bring your commercial, technical and product expertise to the table. 

• Support commercial activities through sales enablement material or direct support in case of complex deals (upsells, tools, processes, demos, etc.) 

• Monitoring real estate & market trends 

• Monitor and improve customer satisfaction (train, collect feedback, inform about upgrades, interesting outcomes for them, etc.) to ensure a smooth customer’s relation 

• Through QBRs stay up to date regarding customer’s needs and feedback regarding our product, staying aware of any upsell possibilities  

• Liaise with the product team to communicate customer needs and suggest upgrades or additional features to meet existing or upcoming requirements as well as to validate releases and new developments before they are launched and then implementing them. 

• Constantly improving the Izix product vision 

Don't hesitate to apply if you don't fulfil 100% of the requirements. Superheroes don't exist. People with passion and talent do ! 

To be successful in this position you should relate to the following expectations:
 

• You will be the first Izix employee with a focus on the German speaking clients making this role an exciting opportunity for great impact. 

• You demonstrate a talent for stirring up crowds around an innovative project that is revolutionizing the mobility sector and the real estate industry. 

• You have exeperience in customer success related roles (+5 years) and can demonstrate a track record of "making it happen" no matter what. 

• You demonstrate a willingness to go the extra mile, a go-getter attitude with an emphasis on teamwork. Strong positive vibes will go a long way at Izix ! 

• You desire to gain autonomy and be a source of new ideas on how to succeed as a team. 

• You have an ambitious personality, with a passion for technology and a desire to revolutionize a sector. 

• You speak German, and English without efforts, Dutch and/or French is a strong asset. 

• Having our HQ in Brussels, Belgium, you are ideally based here, but we also have an office in Utrecht, the Netherlands & Paris, France. We are open for remote workers based in Germany.