Customer Solutions Architect (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Solutions Architect in the United States.

The Customer Solutions Architect will serve as a trusted technical advisor across pre-sales and post-sales engagements, ensuring successful adoption and long-term value of enterprise solutions. This hands-on role requires translating complex technical requirements into actionable solutions, supporting customer onboarding, and driving ongoing engagement to optimize utilization. The position combines strategic solution design, technical account management, and collaboration with internal product and engineering teams. You will engage directly with customers, addressing technical challenges, providing guidance, and ensuring high satisfaction and retention. This role is pivotal in bridging business objectives with technical architecture while promoting best practices and secure, scalable deployments. It offers the opportunity to work on cutting-edge secure mobility solutions for enterprise and government clients.

Accountabilities:

• Deliver technical product presentations, demos, and Proof of Concepts during the pre-sales cycle.
• Conduct discovery sessions to understand customer architecture, requirements, and constraints.
• Develop solution designs, integration plans, and security recommendations aligned with customer needs.
• Serve as the primary technical contact post-sale, supporting adoption, onboarding, and full solution utilization.
• Track and report customer adoption, technical issues, and escalations; collaborate with internal teams to resolve them.
• Conduct technical QBRs and provide guidance on best practices, architecture, and integration.
• Advocate for customer needs internally while ensuring alignment with platform capabilities and roadmap.
• Collaborate with product, engineering, and support teams to improve solutions and drive customer success.

• 5+ years of experience in technical pre-sales, solutions engineering, or technical account management.
• Hands-on experience with enterprise software, cybersecurity, or secure mobility solutions.
• Proficiency with at least one major cloud provider (AWS, Azure, Google Cloud).
• Working knowledge of Linux systems (e.g., RHEL, CentOS) and containerization/orchestration tools (Docker, Kubernetes).
• Understanding of iOS and Android operating systems, Mobile Device Management (MDM/EDM), and virtualization technologies (VMware, Citrix, KVM, VDI).
• Familiarity with networking, security principles, and compliance frameworks (DoD/GOV standards, STIGs, MFA, FedRAMP, NIST, Zero Trust).
• Excellent interpersonal, communication, and presentation skills; ability to explain complex technical concepts to non-technical stakeholders.
• U.S. citizenship required for federal customer engagements; previous federal clearance is a plus.
• Strong problem-solving, analytical skills, and a customer-focused mindset.