Customer Service Support (Remote, Greek + English)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

·       Respond to customer inquiries via phone, e-mail, social media, and live chat in a timely and professional manner.

·       Provide guidance and support to customers regarding service-related issues, ensuring their satisfaction.

·       Inform customers about current promotional events and service offerings.

·       Handle all inbound communication. No outbound or cold-calling required.

·       Work in rotating shifts to support market-specific business hours (morning: 09:00–17:45, afternoon: 13:15–22:00).

·       Maintain accurate and clear documentation of customer interactions in internal systems.

·       Proficiency in computer operations and strong command of Microsoft Office tools.

·       Ability to effectively identify customer needs and propose appropriate solutions.

·       Strong organizational skills with the ability to prioritize tasks and manage time efficiently.

·       A proactive, client-focused approach with patience and clear communication abilities.

·       Team players who thrive in a collaborative customer service environment.

·       Native proficiency in Greek and a communicative level of English (written and spoken).

·     Residence in the Czech Republic is considered an advantage.