Customer Service Representative - Remote or Hybrid / Full Time

The Company

Founded in 1973, Meyer and Associates is a boutique direct marketing company, selling insurance products through the sponsorship of college and university alumni associations. We employ approx. 30 people in an entrepreneurial environment. This is a Remote or Hybrid, full-time position, offering 40 hours per week, hours of operation 8:30-6pm Monday-Friday. We are looking for a hardworking, reliable, and dedicated individual who is interested in a new job opportunity or is ready to rejoin the workforce. We are seeking a candidate for the long term, not on a temporary basis, and applicants must be based in the US.

The Position

The Customer Service Representative will be focused on our Travel Insurance products, and should have a friendly, patient, and kind phone manner, as we work one-on-one with customers to explain the features of the travel insurance offering. There is no cold calling required; we are not a call center.

Primary Responsibility

·         Handling inbound phone and email inquiries from current and prospective travel customers.

·         Prepare and send travel quotes

Applies product expertise to provide accurate information and support.

·         Assist customers purchasing and updating Travel Insurance Plans

• Computer savvy, proficient in Microsoft Office (especially Word, Excel, and Outlook, Teams
• Ability to work and contribute within a customer focused team environment
• Possesses excellent communication and listening skills with strong attention to detail
• Able to multitask with a willingness to adapt to internal operational processes and systems
• Prior client service experience and/or insurance license is a big plus
• Should be a legal resident or US Citizen

The Next Steps

Submit your resume and include a customized cover letter, including an expected salary range. Submissions lacking the requested information will not be prioritized.

Candidates of interest to Meyer and Associates will be contacted with additional information about the position and for a preliminary phone interview and employment testing.  Some candidates may then be invited for an interview.