Customer Service Manager & Admin Manager (Remote)

Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team.

This fully remote, multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.

Responsibilities

• Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.
• Address and resolve client issues, concerns, and inquiries with outstanding customer service.
• Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.
• Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
• Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.
• Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
• Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).

• 4+ years of customer service experience minimum (B2B preferred)
• 2+ years of full-time remote experience required (hybrid/covid not applicable)
• Proven ability to understand customer needs, solve problems, and own issues end-to-end
• Bachelor’s Degree or equivalent professional experience required
• Exceptional verbal, written, and interpersonal communication skills
• Calm, empathetic temperament and communication style
• Extremely organized and reliable with phenomenal attention to detail
• Working at-home computer with reliable high-speed internet (50 Mbps+)
• Technically adept with proficiency in CRM’s, Microsoft Office, etc.