Customer Service & Billing Specialist

Location: Remote (Must be available to work 9am - 5pm EST)

About Us:
We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

Job Summary:
The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

Key Responsibilities:

• Customer Service:
• Respond promptly and professionally to customer inquiries regarding billing issues.
• Provide clear communication and effective solutions to resolve billing discrepancies.
• Billing Management:
• Process billing transactions accurately and efficiently.
• Reconcile accounts and ensure timely billing cycles.
• Data Management & Reporting:
• Utilize Salesforce to manage customer accounts and update billing information.
• Prepare and maintain detailed billing reports and spreadsheets using Excel.
• Track and analyze billing data to identify trends and potential improvements.
• Collaboration & Process Improvement:
• Work closely with cross-functional teams to streamline billing processes.
• Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.

Qualifications:

• Proven experience in customer service and billing roles.
• Proficiency in Salesforce and Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a collaborative team.
• Must be available to work the scheduled hours: 9am - 5pm EST.