Customer Service Assistant (Shopify E-commerce)

About the Role:

We are looking for a detail-oriented Customer Service Assistant to join our team. This role involves managing order status updates, Shopify orders, vendor communication, invoice reconciliation, and purchase order tracking. The ideal candidate should be highly organized, proactive, and experienced in handling customer service emails and vendor interactions.

Key Responsibilities:

• Process and update Shopify orders, ensuring accuracy and timely fulfillment.
• Communicate with vendors to coordinate shipments, track orders, and resolve issues.
• Manage customer inquiries via email and other communication platforms.
• Reconcile invoices and track purchase orders (POs).
• Utilize Excel, Shopify, VRP, Brightpearl, Slack, and Front App to manage workflows.
• Ensure seamless coordination between vendors, customers, and internal teams.

Requirements:

• Previous experience in customer service, e-commerce, or order management.
• Proficiency in Shopify, with experience handling orders and vendor communication.
• Strong skills in Excel, VRP, Brightpearl, Slack, and Front App.
• Excellent communication skills, both written and verbal.
• Ability to work independently in a remote environment and manage tasks efficiently.