Customer Experience Specialist- Remote

At Bump Boxes, we are passionate about our mission: making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.

Responsibilities will include, but are not limited to: answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.

Customer Experience Coordinator Tasks:

• Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.
• Answering incoming calls, text, emails and chats across multiple platforms
• Understanding and promoting Bump Boxes products, culture and values
• Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
• Be willing to help team members complete various tasks to accomplish organizational goals
• Maintaining strict confidentiality of customer information
• Fully utilize the systems, tools, training, and resources provided to maximize potential
• Assist other departments with varies tasks as needed

• Customer service experience (phone experience preferred)
• Strong communication skills (verbal and written)
• Excellent decision-making abilities
• Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor
• Regular attendance and punctuality