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Program Manager, Contingent Workforce

zoox
Foster City, CA
•On-site•
Full-time
•
Posted about 6 hours ago
Supply Chain Quality and Reliability
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Job Description

We are seeking an experienced and analytical Contingent Workforce Program (CWP) Manager to oversee our high-volume, end-to-end CW operations. In this role, you will lead a dedicated team of Program Specialists, manage supplier performance, and drive operational excellence across our fast-paced program ecosystem.
 
You will be instrumental in optimizing our high-volume talent acquisition funnel, analyzing metrics from requisition intake to worker offboarding, and translating program data into actionable insights for leadership. If you thrive on data-driven strategy, team leadership, and building strong supplier partnerships in a dynamic environment, this role is for you.

Responsibilities

In this role, you will:

  • Lead, mentor, and develop a high-performing team of Contingent Workforce Specialists.
  • Oversee day-to-day operations to ensure requisitions are distributed, managed, and filled in alignment with SLAs.
  • Drive continuous process improvement across program operations to streamline workflows, eliminate bottlenecks, and increase efficiency.
  • Serve as the primary escalation point for complex operational challenges, client queries, and supplier issues.
  • Conduct end-to-end requisition funnel analysis, tracking key performance indicators (KPIs) such as submission-to-hire ratios, interview-to-hire ratios, time-to-fill, and fill rates.
  • Perform in-depth attrition analysis to identify root causes of early worker roll-offs and surface labor trends to improve retention.
  • Leverage analytical insights to identify process improvement opportunities within the talent acquisition lifecycle.
  • Transform raw workforce data into meaningful market intelligence and executive-ready reporting.
  • Manage relationships with partner staffing agencies and vendors to drive delivery quality and fill capability.
  • Train and onboard new suppliers and conduct monthly supplier meetings.
  • Develop, monitor, and maintain Supplier Scorecards to evaluate vendor effectiveness and hold suppliers accountable to SLAs.
  • Organize and facilitate periodic supplier performance reviews and tiering strategies.
  • Act as a trusted advisor to hiring managers and internal stakeholders regarding labor market dynamics, pay rates, and contingent workforce strategy.
  • Monitor program compliance, legal guidelines, and vendor contract adherence

    • Requirements

    Qualifications:

  • 6+ years of experience in Contingent Workforce Management, Managed Service Provider (MSP) operations, with at least 2+ years managing direct reports.
  • Hands-on experience with Vendor Management Systems (e.g., Fieldglass or Beeline).
  • Strong analytical acumen with proven experience deriving insights from metrics  (funnel performance, attrition trends, rate benchmarks).
  •  Demonstrated success managing staffing supplier networks, SLA tracking, and scorecard creation.
  • Exceptional verbal, written, and presentation skills suited for executive stakeholders and QBR deliveries.
    •  

    Bonus Qualifications:

  • Certified Contingent Workforce Professional.
  • Advanced Excel/Power BI skills for reporting and dashboard visualization.
  • Background in market rate benchmarking and contingent labor compliance (co-employment, tenure management).

    • Ready to Apply?

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