Back Office Specialist with Italian - Remote from Spain

Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a group of highly-skilled professionals to join our team. You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

Main responsibilities:

• Prepare the data for the Pre-Sales Team, manage scoring models and data providers to guarantee the best quality of contacts.
• Data quality and cleaning processes and ensure this data is properly updated in the database according to business
• Company evaluation: assess company potential using provided guidelines and online tools.
• Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
• Be on the lookout for industry news and trends to ensure timely prospecting.
• Data Mapping, construction and extraction
• Understand market seasonality and collaborate with sales programs to plan ahead on sourcing areas, according to the sales team’s needs.
• Identify and correct data quality issues
• Responsible for delivering a set of contacts based on the agreed quarterly target.
• Maintenance of the data

• Experience on data management, quality and cleaning
• Native/advanced level of Italian
• B2 level of English or higher.
• Experienced user in CRM.
• Quick to learn new processes and tools such as Qlik.
• Good verbal and written communication skills in appropriate language.
• Motivation & personality for seeking customer satisfaction and resolution.
• Ability to take initiative, prioritize, and manage time effectively.
• Candidates must be located in Spain.

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification