Associate Platform Specialist

As an Associate Platform Specialist at ZeroFox, you will join the Public Sector Services team, a group of highly skilled individuals working to protect Public Sector customers from digital risk. Using our proprietary platform, this role focuses on supporting our Public Sector team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and managing the data entry of alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.

Role and responsibilities

• Analyze social media networks for customer-related risks
• Search social media sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFox Customers
• Double check impersonations with current alerts in the platform to avoid duplicate creation
• Generate accurate alerts within the ZeroFox platform per customer requirements
• Triage alerts by applying appropriate labels within the ZeroFox platform, per established workflows
• Recall a large terms list to relate across a multitude of findings
• Effectively identify and report new trends and patterns of behavior to internal stakeholders
• Research customer Executives & Brands to familiarize yourself with their protectors and expected alerts

Required qualifications and skills

• Extreme attention to detail
• 1-2 years of experience in data analysis, cybersecurity, or a related field
• US-based personnel per the customer contract language
• Ability to convey complex ideas, trends, and information in a simple way
• US-based remote location
• Preferred experience in DOD and/or Federal Civilian
• Knowledge of major social networks (knowledge of emerging networks a big plus)
• Superior research skills
• Solid interpersonal and social skills
• Experience with other SaaS, cyber security, or social media products or services is preferred
• Experience in Customer Success
• Strong analytical skills

Education / Training Requirements:

• Bachelor’s Degree
• Some college course on cyber security, intelligence studies, and homeland security