Application Support Engineer/Fintech Experience - Serbia - Remote - Second shift

At Portfolio BI, it's all about data. We are the leading global provider of data solutions and services to the investment management community. We empower the most sophisticated buy-side firms to take control of their portfolio and operational data.

Our clients benefit from local technological expertise, seasoned financial experts, and our award-winning solutions and services – PBI Axiom, PBI Vector, and PBI Stratus. Our offerings ensure improved data workflow, data analytics, data governance, and data security for buy-side firms. More than 175 top-tier hedge funds, asset managers, family offices, funds of funds, and institutional investors have trusted PBI’s technology for over 20 years. We don't just help our clients access, organize, and analyze their data; we help them act on it. 

The Application Support Engineer will partner with customers to resolve customer requests using technical skills acquired from a software/application development background. Training will be provided on the business domain, applications and technology, and the support engineer will utilize that to provide application and technology insight to assist our clients in creating solutions to complex real-world financial workflow issues.

The role will suit a technologist who enjoys developing a broad business insight and using technology as a vehicle for rapid accurate real-world problem-solving.

We need you to:

• Utilize company training resources to develop the financial domain knowledge, application knowledge and technology understanding required to assist our customers.
• Develop new integrations between the platforms and third-party applications
• Develop reports and custom web grids / Windows form grids to meet bespoke customer requirements
• Re-create, analyze, troubleshoot, and diagnose customer questions and issues.
• Assist development and business owners with root cause analysis and solution development for recurring issues.
• Performance analysis and improvement for application database processes
• Maintain customer contact on open issues – being responsive to customer follow-ups
• Perform routine audits of systems for the purpose of preventative maintenance of applications and reporting on their status

• Multi-task and prioritize open issues

• Above all else - an in-built desire and ability to analyze and design solutions for challenging problems
• A demonstrable ability to understand C# code and to write SQL queries
• Experience in SQL performance monitoring, ETL design and troubleshooting
• Proficiency in communicating in English
• Ability to multi-task and prioritize whilst remaining focused in a multi-customer financial environment
• Effective client communication through email, and occasionally in a phone conversation
• An understanding of financial instruments and the capital markets – especially relating to buy-side order management, trade execution, third-party reporting and position management
• Understanding of n-Tier application architecture concepts
• General understanding of various IT security concepts as they relate to production environments
• Bachelor's degree in computer science or related degree