Administrative & IT Support Specialist

We are looking for an Administrative & IT Support Specialist who will be responsible for handling daily administrative tasks while providing first-level IT support to employees. This dual-role position requires a proactive and tech-savvy individual who can manage office operations efficiently while troubleshooting IT issues.

Administrative Support:

• Manage office operations, including scheduling meetings, handling correspondence, and maintaining records.
• Assist with document preparation, data entry, and report generation.
• Coordinate with vendors and service providers for office supplies and equipment.
• Support HR and finance teams with administrative tasks, such as processing invoices and organizing files.
• Ensure compliance with company policies and procedures.

IT Support:

• Provide first-line IT support for hardware, software, and network-related issues.
• Set up and maintain office computers, printers, and other IT equipment.
• Troubleshoot common IT problems and escalate complex issues to the IT team or external providers.
• Manage user accounts, email setups, and access permissions.
• Assist in maintaining data security and backup protocols.
• Support IT projects, such as software updates, system migrations, and cybersecurity initiatives.

Qualifications:

• Bachelor's degree in Information Technology, or a related field (or equivalent experience).
• Proven experience in administrative roles and basic IT support.
• Strong knowledge of office software (Microsoft Office, Google Workspace) and IT systems.
• Experience with Quick books, connect team, Excel, IT & network Knowledge
• Familiarity with IT troubleshooting and basic network administration.
• Excellent organizational, multitasking, and problem-solving skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and prioritize tasks effectively.
• [Optional] Experience with IT support tools, help desk software, or cloud platforms (e.g., Microsoft 365, AWS, Google Cloud) is a plus.