Account Manager - Venues

Location: Remote (US), preference for NYC

Travel: Occasional travel required (venue site visits, client meetings)

ABOUT US
SINE Digital is a global leader in media, technology, and insights for the live entertainment industry. With offices in London and New York, we partner with world-class cultural institutions and global brands to drive digital and AI transformation, delivering data-led marketing strategies that maximise ticket sales, elevate brand awareness, and deepen audience engagement.

Our clients include many of the most iconic productions in the West End and on Broadway, alongside some of the world’s foremost cultural organisations such as The Royal Ballet & Opera (formerly the Royal Opera House), Nederlander Theatres, LW Theatres, LW Tickets, and The Royal Court.

ABOUT THE ROLE
Reporting to the Account Director, as an Account Manager, you will serve as a key conduit between clients, internal cross-channel teams, and the account leadership. You’ll support the execution of digital campaigns, monitor performance, ensure data integrity, and assist with day-to-day client operations. You’ll also act as a support to the cross-functional team in realizing strategic goals for multiple venue clients.

You will support up to the same roster of accounts managed by the Account Director, helping to ensure smooth campaign delivery, accurate reporting, and high client satisfaction.

RESPONSIBILITIES

Client & Internal Communication

• Serve as a regular point of contact for clients for day-to-day questions, status updates, scheduling, and issue resolution
• Liaise between clients and internal media, creative, analytics, and tech teams to ensure alignment, dependencies, and timely execution
• Participate in client calls, meetings, and check-ins alongside the Account Director.

Reporting & Insights

• Draft weekly campaign performance reports (in partnership with media teams) — summarizing results, identifying trends, and making recommendations
• Pull and validate data from multiple ad platforms and dashboards (Google Ads, Meta, DV360, TikTok, etc.)
• QA campaign data: check for anomalies, pacing deviations, tracking issues, discrepancies in spend, creative flags, etc.

Budget & Financial Tracking

• Manage pacing trackers, budget sheets, and spend forecasts for assigned accounts
• Flag and escalate discrepancies, work with media teams and the Account Director to reconcile budgets
• Help maintain spend vs plan visibility for clients and internal stakeholders.

Strategy & Support

• Assist in drafting briefs, audience plans, channel recommendations, and optimization ideas
• Provide support on administrative tasks: scheduling, client documentation, meeting notes, asset tracking
• Support cross-channel coordination, ensuring dependencies, timelines, and handoffs are met.

Quality & Process

• Ensure adherence to internal processes, checklists, QA protocols
• Maintain and improve documentation, workflows, and templates for account delivery
• Help with onboarding new clients or expanding campaign capabilities (new channels, tech integrations).

• Experience: 2 - 4 years in digital marketing / agency environment with proven experience managing client-facing digital advertising campaigns

• Preferred industry: Prior exposure to live entertainment / performing arts / theatre marketing is a strong plus
• Channel familiarity: Comfortable with Meta, TikTok, Google Ads, DV360, programmatic, and analytics (Google Analytics / dashboards)
• Analytical skills: Able to interpret campaign data, spot anomalies, derive insights, and suggest optimizations
• Organizational & multitasking: Ability to manage tasks across multiple accounts simultaneously, ensure deadlines are met
• Communication skills: Clear written and verbal skills; ability to summarize performance, escalate issues, coordinate teams
• Attention to detail: Strong QA mindset, meticulous in campaign setups, tracking, reporting
• Team orientation: Comfortable working with cross-channel teams in dotted-line relationships; supportive collaborator
• Proven practical knowledge of Google Drive and/or Microsoft Office Applications, especially Sheets/Excel and Google Slides/PowerPoint.

WHAT WE’RE LOOKING FOR

• You become confident in the campaigns under your accounts: you can independently QA, pull reports, surface insights, and support optimizations
• Weekly reports and performance summaries are delivered on time and with high quality, and clients see you as a reliable and responsive partner
• You catch and correct discrepancies / data anomalies before they impact client trust
• You help streamline internal processes (report templates, QA checklists, dashboards)
• You create value by contributing recommendations and optimizations that improve key metrics (e.g. ticket sales, CPA, ROAS).