Job Description
Buyagift and Red Letter Days are the UK’s leading gift experience provider. We’re all about turning special moments into extra-special memories. With a gifting range of 4000+ experiences from spa days and skydives to gourmet treats and once-in-a-lifetime adventures, we make it easy to give the gift of wow. 🎁
As part of the Moonpig Group, we’re proud to share that our vision is to become the most trusted platform in the UK gift experience market. Our mission is to spread happiness through thoughtful, joy-filled experiences. People are at the heart of everything we do. Since joining the Moonpig Group in 2022, we’ve been powered by strong values, bold ideas and a shared passion for making a real difference. Here, you’ll have the chance to shape the kind of experiences people never forget – and help us build connections that truly matter.
📍Central London - Hybrid, 2 days per week in-office | 💰Competitive Salary + Benefits
About the role
We’re looking for an ambitious and experienced Account Manager to join our fast-growing Experiences division at Buyagift & Red Letter Days. You won’t just manage partners — you’ll scale them. You’ll innovate, test, and unlock serious growth using automation, data, and commercial smarts.
Reporting into a Category Manager, you’ll take full ownership of a portfolio of partners, helping to shape the future of the UK’s leading gifting experiences marketplace. If you love autonomy, thrive in fast-paced environments, and want to make a real impact — this could be your next big move.
About you
- Proven experience in account management, ideally across 25+ partners in a marketplace or e-commerce setting
- Track record of driving commercial growth and optimising partner performance
- Strong negotiation and communication skills — confident working with internal and external stakeholders
- Highly analytical, with strong command of dashboards and data-led decision-making
- Familiar with automation, templates, and scalable processes (you’re not doing everything manually)
- Naturally curious — you spot opportunities and push for innovation
- Resilient and adaptable, with energy to thrive in a fast-moving environment
- Excellent organisational skills and ability to juggle multiple priorities
Key Responsibilities
- Manage a portfolio of experience partners and deliver against growth, margin, and performance targets
- Create and execute joint growth plans, campaigns, and promotional pushes
- Analyse real-time performance data to identify trends, risks, and optimisation opportunities
- Scale impact using automation, dashboards, email flows, and self-serve toolkits
- Launch new products, run seasonal campaigns, and experiment with bundling, pricing, and positioning
- Feed insight back into category strategy and suggest new growth initiatives
- Collaborate with Marketing, Trading, and Ops to execute end-to-end campaigns
- Work closely with other Account Managers to share learnings and scale best practices
What’s in it for you?
We believe in empowering our team to do their best work. Enjoy:
💸 Competitive Pay & Bonuses: Plus generous pension plans, staff discounts, and share schemes.
💆🏾♀️ Wellbeing First: Private healthcare (UK), dental, life insurance, mental health support, and dog-friendly offices.
🏖️ Flexible Working & Time Off: Generous holidays, hybrid working (unless specified otherwise, 2 days a week in the office), and opportunities for international working.
📈 Career Growth: Learning allowances, coaching, and development programs.
🤝 Recognition & Giving Back: Regular awards, charity support, length of service awards, and volunteering days.
Want to see more?
Check out our Linked In pages below:
Our Ways of Working:
We trust you to do what’s right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we’re committed to supporting and discussing your specific needs throughout the interview process and beyond. Unless specified otherwise, most of our team works from the London office 2 days per week as part of our hybrid approach.
Moonpig Group's Commitment to Equality, Diversity, and Inclusivity:
At Moonpig Group, we’re all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that’s our background, how we work best, or what matters most to us.
From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we’re here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we.
We’re proud to have a number of employee-led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group-wide EDI committee. These teams help make sure every voice is heard and every idea has a place.
We know that diversity fuels creativity, innovation and connection, and that’s why we’ll keep pushing for progress. Together, we’re building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves.
If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so😊 - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
Responsibilities
Key Responsibilities
- Manage a portfolio of experience partners and deliver against growth, margin, and performance targets
- Create and execute joint growth plans, campaigns, and promotional pushes
- Analyse real-time performance data to identify trends, risks, and optimisation opportunities
- Scale impact using automation, dashboards, email flows, and self-serve toolkits
- Launch new products, run seasonal campaigns, and experiment with bundling, pricing, and positioning
- Feed insight back into category strategy and suggest new growth initiatives
- Collaborate with Marketing, Trading, and Ops to execute end-to-end campaigns
- Work closely with other Account Managers to share learnings and scale best practices
Requirements
About you
- Proven experience in account management, ideally across 25+ partners in a marketplace or e-commerce setting
- Track record of driving commercial growth and optimising partner performance
- Strong negotiation and communication skills — confident working with internal and external stakeholders
- Highly analytical, with strong command of dashboards and data-led decision-making
- Familiar with automation, templates, and scalable processes (you’re not doing everything manually)
- Naturally curious — you spot opportunities and push for innovation
- Resilient and adaptable, with energy to thrive in a fast-moving environment
- Excellent organisational skills and ability to juggle multiple priorities
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