03. Personal Injury Intake Specialist | Fully Remote | USD Payments

💻 Work from Home | Advance Your Career as an Intake Specialist in Personal Injury Law 💻

Join Voxidea as an Intake Specialist and be the first point of contact for individuals seeking legal assistance in personal injury law. Play a pivotal role in gathering case details, coordinating consultations, and ensuring a compassionate and professional client experience. If you’re bilingual, detail-oriented, and passionate about helping others, apply today! 🚀✨

🎯 What you will be doing:

• Serve as the first contact for leads through phone or email, delivering a friendly and helpful experience. 🤝
• Collect important information to understand client needs and assess how the firm can help. 📝
• Listen empathetically to individuals and guide them to appropriate resources within or outside the firm. 💬
• Complete legal forms and manage records of customer interactions. 📋
• Schedule and coordinate consultations with legal experts. 📅
• Follow up with clients to ensure their needs are met or provide additional support. 🔄
• Handle administrative tasks such as booking appointments, managing schedules, and organizing paperwork. 📑

✅ Our ideal candidate

• Holds a bachelor’s degree. 🎓
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers. 💼
• Is proficient in managing calendars and information flow with accuracy and efficiency. 📆✉️
• Has previous experience in sales, customer service, or a legal background (preferred). 🏅
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written. 🗣️✍️
• Demonstrates excellent organizational and time-management skills. 🏅
• Maintains discretion and confidentiality when handling sensitive information. 🔒
• Permanently resides in Latin America. 🌍
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection. 💻