WeCom Coordinator, Data Operations (R-20010 )

On-site

Posted about 1 month ago

AI summary

Coordinate data operations for the WeCom platform, supporting business growth and innovation through effective data management.

Eligible from: Unclear

Job Description

与邓白氏一起塑造未来

"在邓白氏，我们相信数据能够创造更美好的未来。作为全球最具影响力的商业信息服务机构之一，我们帮助全球企业实现增长、管理风险并推动创新。自1841年以来，企业一直信任我们能将不确定性转化为机遇。我们是一支多元化的全球团队，致力于推动创新与协作，勇于探索前沿理念。你准备好发挥影响力、共同塑造未来了吗？加入我们吧！请访问 dnb.com/careers 探索更多机会。"

Responsibilities

PURPOSE OF THE JOB (required for supervisory/managerial job): Summarize why this job exists and the contribution it makes to the overall business of the company

该岗位负责公司400热线、在线客户咨询及销售线索的接待和流转工作，通过专业、高效的客户服务，确保客户需求得到及时响应和准确处理，提升客户体验，并保障销售线索的分配质量与效率。 PRINCIPAL ACCOUNTABILITIES: Describe the major activities of the job, emphasizing the end results which must be achieved (suggest listing from the most important task)

• 负责400热线及在线渠道客户咨询接待，按照标准服务流程及时响应客户需求。

• 准确记录客户信息及需求，并将业务咨询、服务请求等流转至相关团队处理。

• 妥善处理客户投诉、异议及升级问题，确保客户获得良好的服务体验。

• 根据公司规则完成销售线索的识别、分类及分配，保障线索分配的准确性和及时性。

• 按照服务时效要求完成线索流转及跟进协调工作。

• 负责客户服务工单、客户异议台账及相关运营数据的维护与更新。

• 协助完善客户服务知识库、标准话术及服务流程，推动持续优化。 • 上级主管或公司要求员工执行的与岗位相关的其他工作内容。

• EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES: List the experience, knowledge, skills and abilities necessary to do the job in a fully competent manner

• 本科及以上学历，专业不限。

• 具备客户服务相关工作经验。

• 具备良好的客户沟通能力和服务意识，能够有效处理客户咨询与投诉。

• 具备较强的情绪管理能力及客户关系处理能力。

• 工作细致认真，责任心强，具备较好的数据准确性和执行力。

• 能够适应标准化流程管理，具备较强的学习能力和流程意识。

• 熟练使用Office办公软件，具备CRM、工单系统或客户管理系统使用能力。

• 具备团队协作精神，能够在多任务环境下高效开展工作。

• 具备数字化工具应用意识，能够学习并合理使用AI工具提升工作效率及服务质量。

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About the job

Posted on: Sep 29, 2026
Job type: Full-time
Location: Changsha - ChinaOn-site

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WeCom Coordinator, Data Operations (R-20010 )

AI summary

Job Description

Responsibilities

PURPOSE OF THE JOB (required for supervisory/managerial job): Summarize why this job exists and the contribution it makes to the overall business of the company

Ready to Apply?

About the job

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