Trading Manager Germany & Austria

Our team cares wildly about delivering ambitious and profitable growth across all of our seven markets and three brands. We’re firmly focused on growing profitably, whilst also keeping an eye on the long term commercial view, and our wider business goals, in everything that we do.

This may sound like a cliché, but we really are a bunch of fast-thinking problem-solvers. Think Deeply, Act Swiftly really comes into play in our team. Our Slack channels are full of threads of our team coming together to solve a problem, sharing knowledge and resources, and all working together for our shared mission. We know where we’re headed, and we’re all ready to jump in to support each other to get there. We develop our commercial strategy whilst managing day to day trading to have full country or category oversight.

We’re a distributed team, and we currently have team members all across Europe & the UK! This role is based in our London office with an expectation of being in the office 2 days a week, with full office presence and travelling to our Amsterdam office over peak timings. We work very frequently with almost all other functions across the business, so we’re really proud of our ability to collaborate effectively and are always looking for ways to connect and work together; making use of both our virtual tools and our lovely offices. We come together as a full team once a year in either London or Amsterdam for a team offsite, and throughout the rest of the year we gather in our respective country teams as frequently as we can!

⚙️ What you'll be doing:

Reporting to our Country Director Germany & Austria, you'll own the trading function for Germany, one of our most important growth markets. You'll make sure we have the right stock every day, sell it to forecast and keep waste to a minimum. You'll also hold the pen on site pricing and make sure our website is set up to convert. You'll work across teams in a matrix structure, alongside our operations, central planning, range and product design teams, and play a key role in delivering our biggest peaks: Christmas, Valentine's Day and Mother's Day. It's a fast-paced, collaborative environment where no two days are the same and you can make an impact from day one.

Some of the responsibilities include:

Holding the pen on site pricing, finding the right balance between selling price and margin, based on understanding of the overall product cost structure

Working closely with the range team on bestsellers, market needs and pricing architecture to ensure we’ve got a range of gifts priced for all customer’s shopping missions. 

Owning the on-site experience, using stock levels, product naming and product ordering to grow or rebalance customer demand as needed

Making sure the right demand drivers are visible, and running the right tests for where the market is today

Managing the on-site AB testing roadmap from idea to launch for Germany and working with our BI team's insights to deliver next steps.

Preparing the regular trading meeting agendas and opening each meeting with the market context we need to make decisions across teams

Building strong relationships with our in-house operations, central planning, range and product design teams

Working with our UK and Netherlands trading teams and supporting trading in other markets. 

Building and embedding AI tools and agents into our day-to-day trading, from automating daily forecasting inputs to spotting emerging trends in customer demand, so we can make faster, better-informed decisions. 

Collaborating on bigger impact  AI projects across our trading teams and other stakeholders in the business, so the best tools and workflows are rolled out across markets. 

These are some of the skills and experience we think will enable success in this role, but please don’t worry if you are missing some of these. We’re committed to building a team made up of different strengths, skills and experiences, so if you’re excited about our values, passionate about what you do and would like to join us in doing things more thoughtfully, we’d love to hear from you.