AI summary
This role involves leading the development of AI agents for customer operations, focusing on areas like quality assurance, forecasting, reporting, and workforce management.
Job Description
📍 Location: United Kingdom, Netherlands or Germany
📅 Contract: 12-month fixed term, full time
🎯 Focus: Building AI agents for customer operations focusing on quality assurance, forecasting, reporting and workforce management
About Customer Delight at Bloom & Wild Group🌸
Customer Delight is the customer service team for Bloom & Wild Group with around 30 people looking after customers for Bloom & Wild (UK) and bloomon (NL, BE, DE), alongside an outsourced partner and a growing AI chatbot.Flowers and gifting is emotional so when something goes wrong with an order or someone has a query, it is rarely just about the flowers. That is the operation you would be building tools for, and it is why the quality of what we do matters as much as the volume.
Responsibilities
The Role
A hands-on building role, working with our CD team to build and ship working AI agents into a live operation, watch them fail, and fix them. Five projects are scoped and waiting; a sixth depends on what you spot once you're in.
Key Responsibilities:
What We're Looking For...
Don't check every box? Please apply anyway! We hire for potential and diverse perspectives over exhaustive checklists.
Perks & Benefits
How We Hire
- Application: With examples of things you've built
- Intro Call: 30 minutes with the TA Manager
- Hiring Manager Interview: Dive further into your experience and the role with our Customer Delight Director
- Task & Discussion: A takeaway task that you present in-person to some of our CD Team and key collaborators for this role
- Final Chat: We may ask you to meet our COO as a final stage
(Need any adjustments? Just let us know in your application, we're happy to support you however you need.)
About the job
- Posted on
- Aug 14, 2026
- Job type
- Contract
- Location
- LondonHybrid
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