Technical Engineer

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 17 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 70 GW+ cumulative shipments as of Dec 2025, AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

Title: Technical Engineer (Pre-sales & Service)

Industry: Photovoltaic, Solar Inverter, EV Charger

Primary Location: Philippines

Employment Type: Full-time

How you´ll help us

Pre-sales technical

• Help customers and sales team to clarify all necessary pre-sales technical questions, designs, solution, etc
• Deliver online or onsite training to Solplanet colleagues, customers such as distributors and installers
• Speak in Solplanet or channel partners’ online or offline events
• Collect market information like market trend, policy, regulation, competitor’s setup, products, service etc and share internally so that Solplanet can prepare and lead the market
• Prepare RBR (Regional Business Review) every quarter

After-sales service

• Develop workable and useful after-sales service infrastructure/methods for Southeast Asia markets
• Provide technical troubleshooting support to installers and other customers via phone or digital channels
• Support customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers
• Develop and maintain strong and synergetic relationships with key stakeholders in Solplanet´s distributor, installer and/or EPC, developer and endusers network.
• Collaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty
• Provide commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to effectively resolve customer issues
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters
• Support the qualification, onboarding and management of new service partners
• Accurately document all relevant case information using CRM software
• Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

Your background and skills:

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Fluent in local language and business fluent in English.
• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast-paced environment
• Prior work experience in a PV related industry is not a necessity but will be an advantage

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented