Service Engineer

Our belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 32 GW of annual production volumes (2024), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How you´ll help us:

As a Service Engineer,

• Provide technical troubleshooting support to installers and other customers via
• phone or digital channels
• Provide commissioning support (remote or on-site)
• Actively collaborate with international and local colleagues/departments to effectively
• resolve customer issues
• Plan and coordinate the logistics to dispatch inverters for replacement and assist in
• the collection of inverters
• Support the qualification, onboarding and management of new service partners
• Accurately document all relevant case information using CRM software
• Deliver training sessions to customers or internal colleagues
• Continuously identify opportunities to improve products and processes in order to
• improve customer satisfaction and company cost-effectiveness
• Regularly collect feedback such as customer satisfaction to assist in continuous
• improvement of the after sales process

Your background and skills:

• State-certified electrician, preferably specialized in photovoltaic technology, renewable energy, or a comparable field.
• Fluent in German and business fluent in English.
• In-depth knowledge of the technical requirements for PV, energy storage systems,
• EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast-paced environment
• Prior work experience in a PV related industry is not a necessity but will be an advantage

Your attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented