Technical Customer Analyst (R-19216)

Bachelor’s degree in a related technology field and/or 3 years of experience

Strong proficiency and experience in JavaScript

Experience supporting and/or using APIs is a plus

Experience in performing admin work in CRM environment, e.g. SFDC

Intermediate SQL experience is a plus

Experience with data and ability to view, extract, transfer, store, recall, and manipulate data files

Strong analytical, problem-solving and trouble shooting skills

Experience using AI in a professional capacity to improve productivity and efficiency

Results-oriented individual, able to work independently and handle multiple and/or complex priorities in a fast-paced, dynamic environment

Ability to communicate (oral and written) complex technical requirements, issues and solution in layman terms

Proficiency in Microsoft Office Suite skills

Strong customer focus and capability for taking ownership for issue resolution

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs