Technical Business Analyst

Technical Business Analyst defines, manages, and delivers digital product requirements that support business objectives and operational excellence in Financial Industry. The role ensures a clear, prioritized backlog and strong alignment between business stakeholders, technical teams, and end users.

Operating at the intersection of product ownership, business analysis, and process optimization, as well as system integration, The Business Analyst guides solutions from discovery through delivery and continuous improvement. The role requires a solid understanding of APIs and system-to-system integrations, as the Business Analyst will work closely with technical teams to define integration requirements, data flows, and expected system behavior.

Our client is a technology-driven insurance platform that enables businesses to embed protection products directly into their customer journeys. Our project will support the client in enhancing its digital insurance capabilities and delivering a seamless, efficient experience for partners and customers. 

Responsibilities

Drive Impact: Your expertise will play a pivotal role in identifying, analyzing, and shaping business needs, ensuring that solutions deliver measurable value and improve end-to-end processes across domains.

Own the Product Direction: You will manage and prioritize the product backlog and roadmap, balancing business value, risks, dependencies, and operational constraints to drive informed decision-making.

Shape Solutions from Discovery to Delivery: You will lead discovery workshops, analyze AS-IS processes, and define optimized TO-BE solutions, translating complex needs into clear process flows, user journeys, data flows, API requirements and system interactions.

Bridge Business and IT: You will act as the connector between stakeholders and technical teams, facilitating collaboration, clarifying business, functional, and integration requirements,  and ensuring shared understanding within cross-functional teams.

Define API and Integration Requirements: You will analyze system interactions and integration needs, document API-related requirements, define data mappings and expected request-response flows, and collaborate with developers and architects to ensure that integrations support the intended business processes.

Translate Needs into Actionable Work: You will convert requirements into structured user stories, acceptance criteria, API-related use cases, and test scenarios, ensuring alignment with the broader ecosystem and operational processes.

Enable Successful Delivery with Partners: You will collaborate with internal teams and external providers, preparing detailed requirement packages and validating delivered solutions against expectations, including API and integration requirements.

Validate Integrated Solutions: You will support the validation of APIs and system integrations by reviewing specifications, coordinating integration testing, analyzing API responses and errors, and confirming that delivered solutions meet business expectations.

Drive Adoption and Change: You will support stakeholders through UAT cycles, training, and communication, ensuring smooth adoption of new capabilities and embedding them into daily operations.

Ensure Continuous Improvement: You will provide ongoing application support, analyze recurring issues, and transform insights into enhancements that optimize processes and ensure long-term sustainability.

• 3+ years of experience in Business Analysis and/or  Product Ownership, with a proven record of delivering enterprise solutions and experience in context switching roles.
• Hands-on experience working with APIs and system integrations, including the ability to understand API documentation, endpoints, request and response structures, authentication methods, error handling, and data mappings.
• Experience translating business needs into functional and integration requirements, user stories, acceptance criteria, process flows, and system interaction diagrams.
• Familiarity with tools used to explore, document, or test APIs, such as Postman, Swagger, or OpenAPI.
• Demonstrated ability to understand business context and translate it into actionable outcomes, with hands-on experience leading discovery activities, defining business processes, and navigating complex stakeholder landscapes.
• Strong background in evaluating solution alternatives (existing tools vs. custom development), third-party integrations and making informed recommendations based on value, feasibility and cost.
• Proven ability to autonomously transform complex business and process requirements and integration requirements into well-structured user stories, acceptance criteria, and delivery milestones.
• Experience managing UAT cycles, coordinating stakeholders, and driving adoption across diverse user groups.
• Strong operational mindset, including post-deployment support, user interaction management, and continuous improvement of applications and processes.
• Excellent communication skills in English 
• Regular use of AI tools to improve productivity, automate or reduce repetitive work, support decision-making, and deliver higher-quality outcomes
• Ability to use AI tools responsibly by structuring effective prompts, critically validating outputs, understanding limitations, and taking ownership of the final result

As a people-first organisation, we believe diversity strengthens our teams and drives innovation. All employment decisions are based on merit, skills, and performance, without discriminating based on any personal characteristic. This reinforces our commitment to providing an inclusive and respectful workplace.