Spanish Speaking Mobile Support Specialist

Mercier Consultancy is excited to announce an opening for a Spanish Speaking Mobile Support Specialist! In this dynamic role, you will provide exceptional support to our Spanish-speaking clients, specializing in mobile technology and applications.

Your expertise will help clients navigate and troubleshoot issues on their mobile devices, ensuring they receive prompt and effective assistance. If you have a deep passion for mobile technology and a strong commitment to customer satisfaction, we want to hear from you!

Responsibilities

• Offer remote support to Spanish-speaking clients on mobile devices through phone, email, and chat
• Troubleshoot and resolve issues related to mobile applications and device functionality
• Document client interactions and technical issues in our support management system
• Guide clients on best practices for using mobile technology
• Collaborate with technical teams to escalate challenging issues when needed
• Gather user feedback to improve our mobile support services
• Participate in ongoing training to remain knowledgeable about mobile trends and product updates

• Fluency in Spanish and English, both written and verbal
• Strong communication skills and dedication to customer service
• Experience in mobile support or technical assistance is preferred
• Ability to troubleshoot mobile applications and device issues effectively
• Detail-oriented with excellent documentation skills
• Ability to work independently and handle multiple client queries
• A passion for mobile technology and eagerness to learn