Italian Speaking Remote Support Specialist

Mercier Consultancy is excited to invite applications for the position of Italian Speaking Remote Support Specialist! In this fully remote role, you will be essential in delivering exceptional support to our Italian-speaking clients, helping them navigate our products and resolving any issues they may face.

As a Remote Support Specialist, you will communicate with clients via phone, email, and chat, providing timely solutions and knowledgeable guidance. Your fluency in Italian will play a pivotal role in ensuring client satisfaction and fostering positive relationships.

Responsibilities

• Deliver remote support to Italian-speaking clients through various communication channels
• Troubleshoot and resolve technical issues efficiently and accurately
• Document client interactions and support cases in our CRM system
• Assist clients in understanding product features and improve their experience
• Collaborate with colleagues to address more complex inquiries as needed
• Gather client feedback to inform service improvements
• Engage in training sessions to stay current on product knowledge

• Fluency in Italian and English, both written and verbal
• Strong customer service skills and a dedication to client satisfaction
• Experience in customer support or technical assistance is preferred
• Excellent problem-solving skills and attention to detail
• Ability to work independently in a remote work environment
• Willingness to learn new technologies and tools
• Proficiency in customer support software and platforms is a plus