Social Media Manager (R-19693)

The Social Media Manager is responsible for managing and optimizing the company’s organic social media presence across priority platforms, driving engagement, brand visibility, and alignment with corporate communications and marketing objectives.

This role owns day-to-day channel management and campaign delivery, while contributing to social media planning, content strategy, and performance optimization. The position translates business and corporate messaging into compelling social content, ensuring consistency in voice, tone, and brand standards.

Working cross-functionally with Corporate Communications, Marketing, Product, and Sales teams, this role helps shape social media initiatives, using data and insights to continuously improve content effectiveness and audience engagement.

Essential Key Responsibilities

Own day-to-day management of social media channels, ensuring consistent publishing aligned with content calendars

Develop and refine social media content, including campaign posts, thought leadership, and corporate communications

Coach Social Media Analysts, providing day-to-day direction, feedback, and professional growth opportunities to ensure high-quality execution and continuous improvement.

Adapt content effectively across platforms to maximize engagement and audience reach

Ensure all social media output aligns with brand voice, tone, and editorial standards

Execute integrated social media campaigns in collaboration with Corporate Communications and Marketing teams

Contribute to content planning and campaign ideation, bringing forward creative ideas and storytelling approaches

Support delivery of key initiatives such as product launches, campaigns, and corporate announcements

Partner with internal stakeholders to gather content inputs and align on messaging priorities

Work with external agencies or vendors to support content production and delivery

Provide guidance to internal teams on social media best practices and platform requirements

Monitor social media performance and track key metrics such as engagement, reach, and impressions

Analyze campaign and channel performance to generate actionable insights

Optimize content, timing, and format based on performance data and audience behavior

Support development of performance reports and dashboards

Monitor social media channels for comments, mentions, and emerging conversations

Apply social media tools and best practices to enhance efficiency and effectiveness

Essential Skills and/or Certifications

Bachelor’s degree in communications, marketing, journalism, or a related field.

5+ years of experience in social media, corporate communications, marketing, or public relations, preferably in a global, B2B, technology, or data-driven environment.

Experience managing social media channels and executing multi-platform campaigns

Strong writing, editing, and storytelling skills tailored to different audiences and platforms

Working knowledge of social media analytics and performance optimization

Experience using social media management tools (e.g., Sprinklr, Hootsuite, Sprout)

Ability to translate business and corporate messaging into engaging social content

Strong collaboration and stakeholder management skills

Ability to manage multiple priorities and deliver high-quality outputs within deadlines

Proficiency in Microsoft Office Suite skills.

Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

Where applicable, fluency in English and languages relevant to the working market.

Physical Requirements

Ability to sit, speak and operate telephone and/or computer for long periods of time

Ability to handle pressure, stressful conditions, and conflict resolution

Ability to work day, evening and/or weekend hours as needed

Ability to travel by any form of transportation

Regular attendance in the office