SLOVENIAN Speaking Remote Technical Support for IT Company - Paid Relocation

Join Patrique Mercier Recruitment JP as a Slovenian Speaking Remote Technical Support Specialist for an International IT company and get ready to enhance your career while enjoying the flexibility of remote work!

This exciting opportunity also includes a fully paid relocation package, should you prefer to work from our vibrant office in Greece. In this role, you will provide top-tier technical support to Slovenian-speaking customers, helping them navigate various IT-related inquiries and technical issues. You will be an integral part of a collaborative team dedicated to delivering exceptional customer service and ensuring customer satisfaction. If you are passionate about technology and customer support, this position is the perfect fit for you!

Responsibilities

• Provide high-quality technical support to Slovenian-speaking customers via remote channels such as phone, email, and chat.
• Diagnose and troubleshoot technical issues related to the company's products and services efficiently.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Document customer interactions and technical issues accurately within the CRM system.
• Engage in ongoing training to improve product knowledge and support capabilities.
• Gather customer feedback to enhance service delivery and customer satisfaction.
• Assist in training new team members as needed.

• Fluency in Slovenian and English, both written and spoken.
• Strong technical aptitude and problem-solving skills.
• Excellent communication and customer service abilities.
• Experience in technical support or IT is advantageous but not a requirement.
• Ability to quickly learn new technologies and adapt to new systems.
• A team-oriented approach with a desire to help others.
• Willingness to relocate to Greece if desired and adapt to a new cultural setting.